Standard Industry Terminology

The development of standard terminology for the OBC Industry is of great value. These standards improve communication inside and outside of the industry and create awareness. With standards in place the OBC industry can begin to grow.

An approved office business center would offer the following features and services to clients:

· Full-time Management
· On-Demand Workplaces
· Professional business environment
· Offices - Managed - Fully equipped and Furnished
· Managed Meeting Rooms
· Offer Information and Communication Technology at the workplace - Phone service - Internet access
· The services provided must include, but are not limited to: - Reception area - Telephone answering - Administrative support - Business Support (photocopying, fax handling, document printing) )
· Virtual Office service
· Flexibility - Size: match your workspace needs to your business needs - Term: Minimum renting time: one day
· Location: In some cases, agreements can be transferred from one location to another/
· Minimum Size of an office business center is 10 offices.
· Cost-effective
· Easy – Contracts are simple – Less complex than traditional real estate leases.

Standard Terminology for the office business center industry.

· Space - Virtual office space - Single workstation - Offices - Team rooms - Office suites
· Meeting Facilities - Meeting room - Board room - Training room Conference Rooms
· Interview Rooms
· Video Conferencing
· Audio Conferencing
· Web Conferencing
· Services - Telephone answering - Mail/parcel service - Administrative assistance - Staffed reception
· Concierge ServicesOffice Business Center specifications and minimum requirements of space:
· Virtual Office Space - Entails the supply of a business address, office services and availability of office and meeting rooms. Office Space:
· Single Workstation – Accommodate no more than one (1) person and provide a furnished and equipped office space, centralized phone and Internet access.
· Office - Accommodate from 2 to 9 people and provide a furnished office space, centralized phone and Internet access.
· Team Room – Accommodate 10 or more people and provide a furnished office space, centralized phone and Internet access.
· Office Suite – Incorporate several offices and provide furnished office space, centralized phone and Internet access.
· Day Use Office – Provide furnished office space On-Demand, centralized phone and Internet access. Meeting Facilities encompass the Meeting room, Board room, and Training room
· Meeting Rooms host up to 8 people in a furnished environment that provides a flipchart, overhead projector and Internet and phone access.
· Board Rooms host 9 to 20 people in a furnished environment that provides a flipchart, overhead projector and Internet and phone access.
· Training Rooms host 20 or more people in a furnished environment that provides a flipchart, overhead projector and Internet and phone access.Minimum Requirements of Services include:
· Telephone Answering - Call answering in the company name - Patching of the phone calls - Voice mail
· Mail/parcel Service - Incoming and outgoing mail handling - Courier and express services provided
· Administrative Assistance that is proficient in these areas: - Typing service - Word processing - Copying - Printing - Facsimile - Staff support
· Staffed Reception - Call answering in the company name during all office hours